NirogSeva is operated by Setrion Technologies ("we," "our," or "us"), a registered business under the Government of India's Udyam Registration scheme (Registration No: UDYAM-UP550062234). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

We collect information that you provide directly to us when using the NirogSeva app:

• Personal Information: Name, email address, phone number, gender, and address
• Health-Related Information: Appointment details, medical preferences, and healthcare provider selections
• Patient Intake Information: Patient name, age, gender, mobile number, guardian name, and address for appointment bookings
• Account Information: Username and encrypted password
• Payment Information: Transaction records for appointment payments (we do not store payment card details)

2. How We Use Your Information

We use the information we collect to:

• Facilitate appointment bookings between patients and licensed healthcare providers
• Send appointment confirmations and reminders via SMS
• Verify your identity through OTP (One-Time Password) authentication
• Enable communication between patients and healthcare providers
• Process payments for medical consultations and diagnostic tests
• Improve our services and user experience
• Comply with applicable laws and legal obligations

3. SMS and Communication Services

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All passwords are encrypted using industry-standard bcrypt hashing
• Data is transmitted over secure HTTPS connections
• Database access is restricted and monitored
• Payment processing is handled securely via Razorpay; we do not store card or UPI credentials
• We regularly review and update our security practices

5. Information Sharing

Setrion Technologies does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: Your appointment and patient intake information is shared with the doctors or test centers you book appointments with, solely to facilitate your care
• Payment Processors: Transaction data is processed by Razorpay in accordance with their privacy policy
• SMS Providers: Phone numbers are shared with 2Factor.in and Twilio solely for message delivery
• Legal Requirements: When required by Indian law or to protect our rights and safety

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt-out of non-essential communications
• Withdraw consent for data processing

To delete your account, visit: /delete-account

7. Medical Disclaimer

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

9. Children's Privacy

NirogSeva is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules. Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.